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A quick and simple way to disburse death benefits of $7,500 or less. |
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Exceptions: |
contestable claims; foreign deaths; trust or estate as beneficiary; PO Box
addresses; situations of divorce, suicide or homicide. |
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Step 1 |
Notification |
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Before submitting any claim forms you must either:
a) Report the death with our quick and easy Notification Form OR
b) Contact John Hancock at 1-800-387-2747 to report the claim (and to verify the
beneficiary if you are unsure of the correct beneficiary) |
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Step 2 |
Contact the Beneficiary or Funeral Home |
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Contact the beneficiary or Funeral Home to request:
a) Certified copy of a death certificate
b) The beneficiary's Tax Identification Number |
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NOTE: These may be faxed to the Claims Department at (416) 926-3100. |
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Step 3 |
Await Completion of Claims Process |
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Await completion of the claim process, which is performed in a timely manner. |
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Step 4 |
Deliver Proceeds |
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Deliver the death benefit proceeds, where appropriate. |
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If you have questions or require further information, call our Customer Service Center at
1-800-387-2747 and ask to speak with a Claims Analyst. |
