Please note, the PS5112 and PS3063 are state specific forms.   Due to legal requirements, you must choose the form according to the State law which your policy was issued under.  If you are unsure which State law applies to your policy, please contact our Customer Service Center at 1-800-387-2747 or WebMail@jhancock.com for confirmation.  If your State of issue is not listed, please select the generic version (PS5112US or PS3063US). 

Customer Service forms for products issued by the John Hancock Life Insurance Company and the John Hancock Variable Life Insurance Company can be found on the www.johnhancock.com.

For our return address click here.

Please note: If you are requesting a reduction to the Face Amount to your policy that a pro-rata surrender charge may apply to policy value.  Please contact customer service to discuss this with one of our representatives.