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No one can eliminate the void, shock or grief that people experience following the death of a loved one. However we can eliminate some of the strain by helping you file a claim.
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Step 1 |
Notification |
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Report the death to John Hancock (U.S.A.) by either:
a) Using our quick and easy Notification Form OR
b) Contacting John Hancock at 1-800-387-2747 (USA) or 1-888-267-7784 (NY) and asking for a Claims Analyst
Do not complete a claims form if it is the first death of a survivorship policy (only Notification is required).
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Step 2 |
Completing the Claim Form |
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Forms can be viewed, completed, e-mailed and printed from this site.
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NOTE: There may be other requirements depending on various circumstances (these will be outlined in the letter you receive after notification). |
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Step 3 |
Submitting Requirements |
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Submit all requirements to the Claims Department at the address found on the claim form. |
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Step 4 |
Receiving Proceeds |
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The death benefit will be disbursed via check, Safe Access Account (not available for John Hancock New York), or electronic funds transfer (depending on the amount and your preference). The disbursement will include interest. A flyer describing the Safe Access Account can be found through the Access Forms link above. |
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If you have questions or require further information, call our Customer Service Center at
1-800-387-2747 (USA) or 1-888-267-7784 (NY) and ask to speak with a Claims Analyst. |
| Please also review our Check List for other considerations during this difficult time. |
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