Contact Us

Email Us  Policy Owner Inquiries
 Financial Advisor Inquiries
   
Customer Service Center
Toll free number is 1-800-387-2747
Service Center Hours are 8am to 6pm EST
Fax: 617-572-1571
Customer Service Center (New York)
Toll free number is 1-888-267-7781
Service Center Hours are 8am to 6pm EST
Fax: 617-572-1571
US Life Insurance Producer Support Line

Toll Free 1-800-505-9427

  1. Agency Compensation & Licensing Select Menu Option #1
  2. New Business Service Center Select Menu Option #2
  3. Inforce Customer Service Center (Non-Variable) Select Menu Option #3
  4. National Sales & Marketing Center Select Menu Option #5

National Sales and Marketing Service Center

 

Toll Free 1-888-266-7498, option 2

Reach Us By Mail for John Hancock Life Insurance Company (U.S.A.)

 

Customer Service Center

Customer Service Center R-03
John Hancock Life Insurance Company (U.S.A.)
1 John Hancock Way Suite 1350
Boston MA 02217-1350

Overnight/Courier Address

Customer Service Center R-03
John Hancock Life Insurance Company (U.S.A.)
197 Clarendon St.
Boston, MA 02116-5010

 

 

New Business Service Center

New Business Service Center
John Hancock Life Insurance Company (U.S.A.)
PO Box 55765
Boston, MA 02205-5765

Overnight/Courier Address

New Business Service Center
John Hancock Life Insurance Company (U.S.A.)
27 Drydock Ave.
Boston, MA 02210 - 2377

Reach Us By Mail for John Hancock Life Insurance Company of New York

 

Customer Service Center

Customer Service Center R-03
John Hancock Life Insurance Company of New York
1 John Hancock Way Suite 1350
Boston MA 02217-1350

Overnight/Courier Address

Customer Service Center R-03
John Hancock Life Insurance Company of New York
197 Clarendon St.
Boston, MA 02116-5010

 

 

New Business Service Center

New Business Service Center
John Hancock Life Insurance Company of New York
PO Box 55765
Boston, MA 02205-5765

Overnight/Courier Address

New Business Service Center
John Hancock Life Insurance Company of New York
27 Drydock Ave.
Boston, MA 02210 - 2377



 

Insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595.

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