Contact Us

Email Us

Policy Owner Inquiries
Financial Advisor Inquiries

 

Customer Service Center

Toll free number is 1-800-387-2747
Service Center Hours are 8am to 6pm EST
Fax: 617-572-1571
TTY # 800-832-5282

Customer Service Center (New York)

Toll free number is 1-888-267-7781
Service Center Hours are 8am to 6pm EST
Fax: 617-572-1571

US Life Insurance Producer Support Line

Toll Free 1-800-505-9427

  1. Agency Compensation & Licensing Select Menu Option #1
  2. New Business Service Center Select Menu Option #2
  3. Inforce Customer Service Center (Non-Variable) Select Menu Option #3
  4. National Sales & Marketing Center Select Menu Option #5

National Sales and Marketing Service Center

 

Toll Free 1-888-266-7498, option 2

Reach Us By Mail for John Hancock Life Insurance Company (U.S.A.)

 

Customer Service Center

Life Post Issue Services
John Hancock Insurance Co.
P O Box 55979
Boston MA 02205

Overnight/Courier Address

Life - Post Issue
John Hancock Insurance Co.
P O Box 55979
Boston MA 02205

 

New Business Service Center

New Business Service Center
John Hancock Life Insurance Company (U.S.A.)
PO Box 55765
Boston, MA 02205-5765

Overnight/Courier Address

New Business Service Center
John Hancock Life Insurance Company (U.S.A.)
30 Dan Road   Suite # 55765
Canton MA 02021-2809

Reach Us By Mail for John Hancock Life Insurance Company of New York

 

Customer Service Center

Life Post Issue Services
John Hancock Insurance Co.
P O Box 55979
Boston MA 02205

Overnight/Courier Address

Life - Post Issue
John Hancock Insurance Co.
P O Box 55979
Boston MA 02205

 

New Business Service Center

New Business Service Center
John Hancock Life Insurance Company of New York
PO Box 55765
Boston, MA 02205-5765

Overnight/Courier Address

New Business Service Center
John Hancock Life Insurance Company of New York
30 Dan Road   Suite # 55765
Canton MA 02021-2809



 

Insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595.

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