Licensing Guidelines

Welcome to John Hancock Licensing. Our intent is to provide you with resources and tools designed to assist you in doing business with John Hancock Life. We value your comments and suggestions, please feel free to submit feedback via the contact information listed.


To obtain current appointment status information, use our online Appointment Status Request form.

Guide to Licensing

The John Hancock Life Insurance Licensing Guide contains all pertinent information required to appoint agents and companies looking to sell John Hancock Life Insurance products.  The Guide will provide contact information for the sale of Life Insurance products as well as Long Term Care, Annuities and Retirement Plan products. It will also help you understand the process of obtaining an Individual and Corporate Appointment and shed light on some important State licensing requirements and State restrictions.

Appointment Application Form

Use this form to obtain a NEW agent appointment with John Hancock Life Insurance Company (USA) and/or John Hancock Life Insurance Company of New York. This form can also be used to inform John Hancock to request an additional state appointment for an agent. For any changes to an existing agent please use the Licensing and Compensation form.

Direct Deposit Form
Address Change Form
Agent Change Form
Block Transfer Request for Agent

Contact information:

Toll-free number is 1-800-505-9427 Option 1.

E-mail address is

Fax is 416-963-7323.

Surface mail:
John Hancock 
Attn: Licensing - ST-7 
P.O. Box 600
Buffalo, NY 14201-0600 

Overnight mail:
John Hancock (Manulife Financial)
Attn: Licensing - ST-7
200 Bloor Street East
Toronto, Ontario, Canada M4W 1E5 



For Agent Use Only.  This material may not be used with the public.

Insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595.


Download the free Adobe Acrobat Reader to view and print PDF files.