Welcome to Customer Service Forms

  Manage your client’s policy changes on their John Hancock life insurance policy. Customer Service Forms are designed to be quick, easy and convenient. Forms can be viewed, completed, e-mailed and printed from this site.
  Click below to access forms to initiate:
  • Banking Changes
  • Claims
  • Financial Transactions
  • Investment Changes
  • Policy Changes
  • Reinstatements
  • Title Changes

iPipeline Forms Manager


If you require any assistance please use this link to our contact information.



Insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595.