Welcome to John Hancock ServiceNet 

Now, you can access your policy information, 24 hours a day, 7 days a week, with just a few clicks of the mouse. With JH ServiceNet, John Hancock's policy service Web site, you can enjoy convenient online services and tools — including online fund transfers — that make managing your policies easier than ever.

To become a registered user for our online services, please click on  Register Now!

Lifestyle Investment Change Overview
Tax Certification

In order to comply with federal tax law, John Hancock is requesting that our policy owners confirm whether they are U.S. persons.  Policy owners who are U.S. persons must also certify their Taxpayer Identification Number.  An IRS W-9 form is being mailed to policy owners who haven't previously certified their TIN.  Should you have any questions please feel free to contact our call center at 1-888-354-6488.

W9 Instructional Video

Life Insurance Tax Forms

Find answers to frequently asked questions here: 

To request a copy of your 1099R or 1099INT, click here.


Insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595 and securities offered through John Hancock Distributors LLC through other broker/dealers that have a selling agreement with John Hancock Distributors LLC, 197 Clarendon Street, Boston, MA 02116.

Please contact 1-800-827-4546 to obtain product and fund prospectuses (for New York, contact 1-877-391-3748, option 4). The prospectuses contain complete details on investment objectives, risks, fees, charges and expenses as well as other information about the investment company. Please read the prospectuses carefully containing this and other information on the product and the underlying portfolios and consider these factors carefully before investing.

Vitality is the provider of the John Hancock Vitality Program in connection with your life insurance policy.

John Hancock Vitality Program rewards and discounts are only available to the person insured under the eligible life insurance policy.

Rewards may vary based on the type of insurance policy purchased for the insured (Vitality Program Member), the ownership and inforce status of the insurance policy, and the state where the insurance policy was issued.

Comments on taxation are based on John Hancock’s understanding of current tax law, which is subject to change. Please consult your tax advisor for guidelines specific to your situation.