Death Claim


No one can eliminate the void, shock or grief that people experience following the death of a loved  one. However we can eliminate some of the strain by helping you file a claim.

  Step 1 Notification
    Report the death to John Hancock (U.S.A.) by either:
     a)  Using our quick and easy Notification Form  OR
     b)  Contacting John Hancock at 1-800-387-2747 (USA) or 1-888-267-7784 (NY)

Do not complete a claims form if it is the first death of a survivorship policy (only Notification is required). 

  Step 2 Completing the Claim Form

iPipeline Forms Manager

Click the Access Forms link to obtain claim forms quickly and easily within our form library. Forms can be viewed, completed, emailed and printed from this site.

Forms can be viewed, completed, e-mailed and printed from this site.


    NOTE:   There may be other requirements depending on various circumstances (you will be notified of any other requirements when notification is received).   
  Step 3 Submitting Requirements
    Submit all requirements to the Claims Department at the address found on the claim form.
  Step 4 Receiving Proceeds
    The death benefit will be disbursed via check, Safe Access Account (not available for John Hancock New York), or electronic funds transfer (depending on the amount and your preference). The disbursement will include interest. EFT is only available for policies issued after December 31, 2004.
If you have questions or require further information, call our Customer Service Center at 1-800-387-2747 (USA) or 1-888-267-7784 (NY).

Insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02117 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595.


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