Death Claim


No one can eliminate the void, shock or grief that people experience following the death of a loved  one. However we can eliminate some of the strain by helping you file a claim.

  Step 1 Notification
    Report the death to John Hancock (U.S.A.) by either:
     a)  Using our quick and easy Notification Form  OR
     b)  Contacting John Hancock at 1-800-387-2747 (USA) or 1-888-267-7784 (NY) and asking for a Claims Analyst

Do not complete a claims form if it is the first death of a survivorship policy (only Notification is required). 

  Step 2 Completing the Claim Form

iPipeline Forms Manager

First use our Claim Form Selector to determine the correct form to submit. It is determined by the Issue State, Beneficiary Residence State and Insured's Residence State at Death. For each of these state field options, you must select the appropriate state from the drop down menu. If you are unsure of the state please select 'Other'.

Forms can be viewed, completed, e-mailed and printed from this site.


    NOTE:   There may be other requirements depending on various circumstances (these will be outlined in the letter you receive after notification).   
  Step 3 Submitting Requirements
    Submit all requirements to the Claims Department at the address found on the claim form.
  Step 4 Receiving Proceeds
    The death benefit will be disbursed via check, Safe Access Account (not available for John Hancock New York), or electronic funds transfer (depending on the amount and your preference). The disbursement will include interest.  
If you have questions or require further information, call our Customer Service Center at 1-800-387-2747 (USA) or 1-888-267-7784 (NY) and ask to speak with a Claims Analyst.
Please also review our Check List for other considerations during this difficult time.

Insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02117 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595.

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